Our Services
Beyond automation, we offer ongoing support, data insights, and optimisation. We don’t just implement tools—we partner with you to continually refine performance, identify new efficiencies, and keep your operations running at peak productivity.
AI Automation & Communication
The Tenant Chat Assistant provides instant, accurate responses 24/7, ensuring tenants always get the help they need while freeing up your staff. With AI Email Triage, messages are automatically sorted and prioritised so your team can focus on high-value tasks. Smart Maintenance Requests log and route issues directly to the right contractor, while AI Call Summaries capture and summarise conversations, keeping your records accurate and up to date.
Scheduling & Coordination
Coordinating appointments has never been simpler. Automated Viewing Bookings manage your property viewings, inspections, and follow-ups without endless back-and-forth emails. Contractor Scheduling automatically books and confirms maintenance visits, keeping everyone informed and on track. Plus, with Calendar Integration, Letti.AI connects directly with Outlook, Google Calendar, or your CRM—ensuring every event and task stays perfectly in sync.
Insights & Reporting
Letti.AI gives you clear visibility into your operations with real-time analytics. The Performance Dashboard tracks communication volumes, response times, and efficiency gains. Cost & Time Savings Reports measure the direct impact of automation, proving your ROI. Combined with Feedback & Satisfaction Insights, you can understand tenant sentiment and continuously refine your service delivery.
Features of Letti.AI
Letti.AI comes packed with powerful features designed to streamline your workflow and keep everything easy
Key features include:
Knowledge & Information Management
Centralise your information with Letti.AI’s intelligent knowledge tools. The AI Knowledge Base provides staff and tenants with instant answers to policies, FAQs, and processes. The Policy & Compliance Assistant keeps your team updated with the latest housing and tenancy regulations, reducing risk and confusion. Meanwhile, Document Automation instantly creates letters, reminders, and contracts—eliminating paperwork and saving valuable admin time.
Two-Way Texting
Engage and communicate directly with your leads through Two-Way Texting. Letti.AI enables seamless two-way conversations, ensuring prompt responses and better customer relationships. Keep leads engaged and informed, improving conversion rates and customer satisfaction.
Support & Integration
We don’t just deliver software—we partner with you for success. Our Onboarding & Setup Assistance ensures a smooth start, with hands-on guidance from day one. System Integrations make it easy to connect Letti.AI with your CRM, email, and property platforms. And with Ongoing Optimisation, our team continually monitors performance, providing updates and fine-tuning to keep your automation running at its best.
Continuous Innovation
The property industry never stands still, and neither do we. At Letti.AI, we’re constantly improving our platform to stay ahead of evolving needs, compliance standards, and AI technology. Regular updates, smarter automation, and new insights ensure your business always has the latest tools to operate efficiently, serve clients better, and maintain a competitive edge.